New Billing Arrangements commencing September 2016
We have introduced new quarterly billing arrangements with effect from 1 September 2016. Traditionally, our normal practice has been to charge what time is accrued on an annual basis, usually when all services have been completed for the year. The new billing arrangements will NOT mean a higher overall bill for you or your business, just that the fee will be broken down to smaller manageable amounts.
For general accountancy and business taxation services, bills will be issued every quarter in September, December, March and June. Interim bills will also be issued where work undertaken totals greater than £5,000.
For specialist services such as bookkeeping and payroll, bills will be issued monthly, VAT returns will be issued monthly and quarterly (as appropriate) and personal tax returns will be billed when the final tax return is sent to be authorised for submission to HMRC. Any other ad hoc work undertaken, including projects and tax planning, will be billed quarterly in September, December, March and June and interim during the quarter when the work undertaken totals £5,000 and on completion of the project or event.
Our billing process is historic and feedback from clients shows that it is not in line with their current needs. One large annual bill tends to be something which they do not look forward to and in some cases can lead to cash flow problems. Having one consistent billing process across the practice, managed by a dedicated client service team means that we can be more effective and able to deal with client billing queries quickly and efficiently.
Each bill issued will only represent the work undertaken to date during each quarter until the overall work is complete. Our aim is that it will help you to budget more efficiently by spreading the payments throughout the year.
As we are a professional service provider, this means that some bills issued will be for the time alone incurred on undertaking work on your business, rather than just for a specific end product such as a set of accounts. This work will always be billed in arrears as it is not our normal practice to request upfront payments, except in agreed circumstances. Should you require more specific details of the work charged for in the billing period, then this can be requested via the Client Services Team.
In line with our existing Terms & Conditions our terms of payment are 30 days from the date of the bill. Please contact the Client Services Team within those 30 days of the date of your bill if you have any queries regarding your account. Similarly if you believe you will be unable to make your payment within 30 days from the date of your bill, then please make the Client Services Team aware as soon as possible. They will review your individual circumstances and assess the most appropriate course of action.
We offer various payment options, these are:-
- On-Line Banking / BACS payments. If paying by this method, please contact us for the correct bank details and please quote your Client Code in the Reference.
- Cheque, please send this to the office that you normally deal with.
- Debit & Credit cards – Visa, MasterCard, Visa Debit, American Express, Solo and Visa Electron.
Our Client Services Team, overseen by Charlotte Granger and managed by Sally McHale, is a dedicated team who support the new billing processes introduced in September 2016. Should you have any queries regarding the new processes or in relation to a bill you have received please contact them in the first instance. They can be contacted via email on firstname.lastname@example.org or by telephone on either 01757 703731 or 01904 717260.